We’ve got your back, especially if it’s urgent. Here are two ways to contact us directly:

Phone: 1.877.697.9269

Email: support@mysolidbox.com

Here at SolidBox, we want our customers to have the best SolidWorks and Mastercam experience ever. That’s why we’ve partnered with our hardware and software vendors to get you up and running if something goes wrong. Every SolidBox includes the highest level of support directly from the vendor, whether it’s Dell, Boxx, Hardcore, Logitech, 3D Connexion, SolidWorks, or Mastercam. If you have a specific problem that can’t be resolved through your VAR or hardware vender, just call us and we’ll help facilitate and expedite the warranty process in order to get your issue resolved as quickly as possible.

Warranty and Hardware Support Information

SolidBox works directly with Dell to make sure we provide the best warranty packages to cover our systems. Every SolidBox desktop workstation comes with Dell’s ProSupport. Outlined below, ProSupport ensures that your precious work time won’t be wasted in case something goes wrong. As a SolidBox Mobile Workstation User, you will not only have the best hardware coverage with Dell’s ProSupport, but Complete Care Accidental Damage Coverage comes standard as well. Complete Care covers all accidental damage except fire, theft, or flood.

Dell ProSupport includes:

• 3 Years Next Business Day On Site Service & Parts/Labor
• Direct Support from Independent Software Vendors
• 2-minute Hold Times or Less
• North-American based Technical Support with Level-2 Technicians
• Collaborative Support with over 75 software applications, such as Microsoft Office, Adobe Acrobat, QuickBooks, Photoshop, Norton.
• Escalation Path Management

OEM Hardware Contact Info:

Dell ProSupport: 866-516-3115
Boxx Technologies: 877-877-2699
Hardcore Computers: 866-530-0101

Third-Party Sortware Support:

KeyShot Support: support@luxion.com

SolidWorks Software Support Through your VAR

Alabama:

MLC CAD Systems – Huntsville, AL
7027 Old Madison Pike NW Ste 108
Huntsville, AL 35806
(866) 461-1652

ModernTech Mechanical – Birmingham, AL
1 Perimeter Park S Ste 410
Birmingham, AL 35243
(205) 967-1818

Arizona:

Digital Dimensions – Phoenix, AZ
4041 N Central Ave
Phoenix, AZ 85012
(602) 241-0900

Digital Dimensions – Tucson, AZ
3275 W Ina Rd
Tucson, AZ 85741
(520) 797-2344

MLC CAD Systems – Scottsdale, AZ
3370 N. Hayden Rd. No.123-264
Scottsdale, AZ 85251
(866) 465-1652

MLC CAD Systems – Tempe, AZ
Training Center 5005 S. Ash Ave. Suite A17
Tempe, AZ 85282
(866) 465-1652

Arkansas:

Secant Technology, Inc. – Sherwood, AR
7508 Highway 107
Sherwood, AR 72120
(501) 835-6868

California:

Digital Dimensions Inc. – Fresno, CA
2594 N Fordham Ave
Fresno, CA 93727
(800) 933-1866

Digital Dimensions Inc. – Sacramento, CA
1996 Del Paso Rd Ste 175
Sacramento, CA 95834
(866) 710-4506

Digital Dimensions – San Diego, CA
3934 Murphy Canyon Rd
San Diego, CA 92123
(858) 279-2557

GoEngineer – Costa Mesa, CA
3194 Airport Loop Dr
Costa Mesa, CA 92626
(714) 438-1400

GoEngineer – Petaluma, CA
755 Baywood Dr Ste 194
Petaluma, CA 94954
(408) 213-1580

GoEngineer – Sacramento, CA
1600 Sacramento Inn Way
Sacramento, CA 95815
(916) 797-9177

GoEngineer – San Diego, CA
16880 W Bernardo Dr
San Diego, CA 92127
(858) 753-0006

GoEngineer – San Dimas, CA
1238 N San Dimas Canyon Rd
San Dimas, CA 91773
(909) 305-0538

GoEngineer – Santa Barbara, CA
5290 Overpass Rd Ste 116
Santa Barbara, CA 93111
(818) 783-5662

GoEngineer – Santa Clara, CA
3350 Scott Blvd Bldg 44
Santa Clara, CA 95054
(408) 213-1580

GoEngineer – Torrance, CA
20695 S Western Ave Ste
Torrance, CA 90501
(310) 328-3075

GoEngineer – Woodland Hills, CA
20931 Burbank Blvd Ste D
Woodland Hills, CA 91367
(818) 716-1650

Hawk Ridge Systems – Irvine, CA
17780 Fitch St
Irvine, CA 92614
(949) 263-5080

Hawk Ridge Systems – Mountain View, CA
575 Clyde Ave Ste 420
Mountain View, CA 94043
(650) 428-1866

Hawk Ridge Systems – Oakland, CA
5707 Redwood Rd
Oakland, CA 94619
(877) 266-4469

Hawk Ridge Systems – Ontario, CA
1818 E Elma Ct
Ontario, CA 91764
(909) 458-0339

Hawk Ridge Systems – Rohnert Park, CA
6400 Redwood Dr
Rohnert Park, CA 94928
(707) 584-2275

Hawk Ridge Systems – Ventura, CA
1591 Spinnaker Dr Ste 205
Ventura, CA 93001
(805) 654-0504

Hawk Ridge Systems – Woodland Hills, CA
5959 Topanga Canyon Blvd Ste 360
Woodland Hills, CA 91367
(818) 226-3600

Colorado:

Alignex, Inc. – Englewood, CO
384 Inverness Pkwy Ste 205
Englewood, CO 80112
(720) 214-0143

MCAD Technologies – Boulder. CO
6610 Gunpark Dr
Boulder, CO 80301
(303) 969-8844

MCAD Technologies Inc. – Lakewood, CO
7450 W Alaska Dr
Lakewood, CO 80226
(888) 861-9659

Connecticut:

CADD Edge – Farmington, CT
50 Stanford Dr 2 Ste
Farmington, CT 06032
(888) 223-3334

Computer-Aided Products – Meriden, CT
639 Research Pkwy
Meriden, CT 06450
(800) 424-2255

Fisher/Unitech – Milford CT
326 West Main Street, Suite 325
Milford, CT 06460
(203) 701-3699

Unitec, Inc. – Middletown, CT
194 Court St
Middletown, CT 06457
(860) 704-6190

Florida:

MLC CAD Systems – Orlando, FL
121 S Orange Ave Ste 1500
Orlando, FL 32801
(866) 966-1652

MLC CAD Systems – Tampa, FL
1228 E 7th Ave Ste 200
Tampa, FL 33605
(866) 966-1652

ModernTech Mechanical – Clearwater, FL
13577 Feather Sound Dr Ste 260
Clearwater, FL 33762
(813) 637-0300

ModernTech Mechanical – Orlando, FL
12124 High Tech Ave Ste 140
Orlando, FL 32817
(407) 937-1997

The SolidExperts – Fort Lauderdale, FL
2005 W Cypress Creek Rd
Fort Lauderdale, FL 33309
(954) 772-1903

Georgia:

MLC CAD Systems – Lawrenceville, GA
1730 Spectrum Dr
Lawrenceville, GA 30043
(866) 964-1652

ModernTech Mechanical – Atlanta, GA
70 Mansell Ct
Roswell, GA 30076
(770) 552-5858

TriMech Solutions – Atlanta, GA
1165 Northchase Parwkway
Marietta, GA 30067
(678) 553-6260

Idaho:

GoEngineer – Boise, ID
8660 W Emerald St Ste 182B
Boise, ID 83704
(208) 377-9901

Quest Integration – Post Falls, ID
721 S Lochsa St
Post Falls, ID 83854
(800) 370-3750

Illinois:

Computer Aided Technology Inc. – Buffalo Grove, IL
165 N Arlington Heights Rd Ste 101
Buffalo Grove, IL 60089
(888) 308-2284

Computer Aided Technology Inc. – Rockford, IL
605 Fulton Ave Ste E125
Rockford, IL 61103
(888) 308-2284

Fisher/Unitech – Schaumburg, IL
1920 Thoreau Dr N
Schaumburg, IL 60173
(800) 816-8314

Graphics Systems Corp. – Oakbrook Terrace, IL
17W220 22nd St
Oakbrook Terrace, IL 60181
(630) 834-2233

Graphics Systems Corp. – Freeport, IL
524 W Stephenson St Ste 220
Freeport, IL 61032
(800) 454-CADD

Indiana:

3DVision Technologies – Indianapolis, IN
9449 Priority Way West Dr Ste 222
Indianapolis, IN 46240
(317) 536-5909

Computer Aided Technology – Indianapolis, IN
9465 Counselors Row
Indianapolis, IN 46240
(888) 308-2284

Dasi Solutions LLC – Mishawaka, IN
715 W McKinley Ave
Mishawaka, IN 46545
(888) 327-2996

Dasi Solutions LLC – South Bend, IN
401 E Colfax Ave
South Bend, IN 46617
(888) 327-2974

Fisher/Unitech, Inc. – Fishers, IN
10150 Lantern Rd Ste 125
Fishers, IN 46037
(317) 663-4378

Iowa:

Alignex, Inc. – Davenport, IA
331 W 3rd St
Davenport, IA 52801
(952) 888-6801

Alignex, Inc. – Johnston, IA
5408 NW 88th St Ste 140
Johnston, IA 50131
(866) 378-6829

Kansas:

Fisher/Unitech, Inc. – Lenexa, KS
8341 Melrose Dr
Lenexa, KS 66214
(816) 741-9300

Kentucky:

3DVision Technologies – Louisville, KY
10503 Timberwood Cir Ste 112
Louisville, KY 40223
(502) 212-5171

Louisiana:

MLC CAD Systems – New Orleans, LA
1215 Prytania St Ste 208
New Orleans, LA 70130
(504) 525-1652

Maryland:

Prism Engineering – Baltimore, MD
400 E Pratt St Ste 809
Baltimore, MD 21202
(888) 441-9696

TriMech Solutions – Columbia, MD
9220 Rumsey Rd
Columbia, MD 21045
(410) 290-9650

Massachusetts:

CADD Edge, Inc. – Westborough, MA
1 Research Dr Ste 100A
Westborough, MA 01581
(508) 475-2900

Computer-Aided Products Inc. – Peabody, MA
2 Centennial Dr
Peabody, MA 01960
(800) 424-2255

Fisher/Unitech – Littleton MA
119 Russell St
Littleton, MA 01460
(800) 323-4679

Michigan:

Dasi Solutions, LLC – Canton, MI
2200 N Canton Center Rd Ste 150
Canton, MI 48187
(888) 327-2974

Fisher/Unitech, Inc. – Troy, MI
1150 Stephenson Hwy
Troy, MI 48083
(800) 816-8314

Minnesota:

Alignex Inc. – Edina, MN
7200 Metro Blvd
Edina, MN 55439
(952) 888-6801

Symmetry Solutions Inc. – Minneapolis, MN
8755 Brooklyn Blvd
Minneapolis, MN 55445
(800) 975-0740

Mississippi:

Concepts In Production LLC – Amory, MS
1208 Guy Pickle Rd
Amory, MS 38821
(662) 256-8333

MLC CAD Systems – Jackson, MS
931 Highway 80 W Ste 50C
Jackson, MS 39204
(866) 601-1652

Missouri:

Computer Aided Technology, Inc. – Kansas City, MO
7880 NW 100th Street
Kansas City, MO 64153
(888) 308-2284

Computer Aided Technology, Inc. – St. Charles, MO
820 Westwood Industrial Park Dr
Saint Charles, MO 63304
(888) 308-2284

Fisher/Unitech – Riverside, MO
112 NW Parkway Rd
Riverside, MO 64150
(816) 741-9300

Fisher/Unitech – Saint Peters, MO
1360 Triad Center Dr.
Saint Peters, MO 63376
(636) 939-9813

Nebraska:

Alignex, Inc. – Omaha, NE
3803 N 153rd St Ste 201
Omaha, NE 68116
(866) 378-6829

Nevada:

Hawk Ridge Systems – Las Vegas, NV
6362 McLeod Dr
Las Vegas, NV 89120
(702) 260-1801

Hawk Ridge Systems – Reno, NV
3100 Mill St
Reno, NV 89502
(775) 348-6200

New Hampshire:

CADD Edge – Londonderry, NH
50 Nashua Rd
Londonderry, NH 03053
(603) 432-2791

Computer-Aided Products – Auburn, NH
15 Dartmouth Dr Unt 103
Auburn, NH 03032
(800) 424-2255

Solidxperts – Milford, NH
13 Apple Blossom Dr
Milford, NH 03055
(877) 876-5439

New Jersey:

Cimquest, Inc. – Bedminster, NJ
1545 US Highway 206
Bedminster, NJ 07921
(732) 699-0400

Designpoint Solutions – Clark, NJ
136 Central Ave
Clark, NJ 07066
(732) 669-0055

New Mexico:

MCAD Technologies – Albuquerque, NM
10501 Research Rd SE
Albuquerque, NM 87123
(505) 323-6144

New York:

CADimensions – Albany, NY
14 Computer Dr E
Albany, NY 12205
(518) 438-0647

CADimensions – East Syracuse, NY
6310 Fly Rd
East Syracuse, NY 13057
(315) 434-9787

Cadimensions – Williamsville, NY
180 Lawrence Bell Dr
Williamsville, NY 14221
(716) 580-3498

CADD Edge – New York, NY
636 Broadway
New York, NY 10012
(212) 614-2223

North Carolina:

ModernTech Mechanical – Cary, NC
2500 Regency Pkwy Ste 229
Cary, NC 27518
(704) 464-0541

The Print Mach. TPM – Charlotte, NC
900 Pressley Rd
Charlotte, NC 28217
(704) 527-7881

The Print Mach. TPM – Durham, NC
4819 Emperor Blvd Ste 400
Durham, NC 27703
(919) 744-6424

North Dakota:

Alignex, Inc. – Fargo, ND
112 University Dr. N
Fargo, ND 58102
(952) 888-6801

Ohio:

3DVision Technologies – Cleveland, OH
6060 Rockside Woods Blvd Ste 121
Independence, OH 44131
(440) 425-0114

3DVision Technologies – Cincinnati, OH
11500 Northlake Dr Ste 122
Cincinnati, OH 45249
(800) 745-3136

3DVision Technologies – Columbus, OH
8760 Orion Pl.
Columbus, OH 43240
(740) 549-4109

3DVision Technologies – Toledo, OH
135 Chesterfield Ln Ste 203
Maumee, OH 43537
(419) 517-6513

Fisher/Unitech – Brecksville OH
6900 S Edgerton Rd
Brecksville, OH 44141
(440) 838-1844

Fisher/Unitech – Cincinnati, OH
11260 Chester Rd Ste 645
Cincinnati, OH 45246
(800) 816-8314

Fisher/Unitech – Dayton, OH
1780 South Metro Pkwy
Dayton, OH 45459
(937) 436-3535

Oklahoma:

Engatech Inc. – Tulsa, OK
233 S Detroit Ave
Tulsa, OK 74120
(918) 599-7500

GoEngineer – Duncan, OK
1313 W Ash Ave
Duncan, OK 73533
(580) 470-9312

GoEngineer – Oklahoma City, OK
5909 NW Expressway
Oklahoma City, OK 73132
(972) 395-2100

GoEngineer – Tulsa, OK
4500 S Garnett Rd Ste 725
Tulsa, OK 74146
(877) 395-2100

MLC CAD Systems – Oklahoma City, OK
3030 NW Expressway Ste 200
Oklahoma City, OK 73112
(866) 364-4652

MLC CAD Systems – Stillwater, OK
1201 S Innovation Way
Stillwater, OK 74074
(866) 364-4652

MLC CAD Systems – Tulsa, OK
7633 E 63rd Pl Ste 300
Tulsa, OK 74133
(866) 364-4652

Oregon:

Hawk Ridge Systems – Beaverton, OR
15455 NW Greenbrier Pkwy Ste 140
Beaverton, OR 97006
(503) 608-7000

MCAD Technologies, Inc. – Beaverton, OR
1600 NW Compton Dr Ste 104
Beaverton, OR 97006
(888) 861-9659

Pennsylvania:

CADD Edge – Fort Washington, PA
1300 Virginia Dr Ste 145
Fort Washington, PA 19034
(724) 940-7333

CADD Edge – Wexford, PA
12330 Perry Hwy Ste 115
Wexford, PA 15090
(888) 223-3334

Caddworks Corp. – Camp Hill, PA
1004 Rana Villa Ave
Camp Hill, PA 17011
(717) 731-8680

Designpoint Solutions – Lancaster, PA
1851 Charter Ln
Lancaster, PA 17601
(717) 397-9707

Fisher/Unitech – Pittsburgh, PA
2000 Cliffmine Rd Ste 440
Pittsburgh, PA 15275
(412) 235-2508

Prism Engineering – Horsham, PA
655 Business Center Dr Ste 100
Horsham, PA 19044
(215) 784-0800

Prism Engineering – Pittsburgh, PA
2835 E Carson St
Pittsburgh, PA 15203
(412) 488-7190

TriMech Solutions – Pittsburgh, PA
910 Sheraton Drive
Mars, PA 16046
(412) 229-1433

Rhode Island:

Fisher/Unitech – West Warwick, RI
1300 Division Road Ste 306
West Warwick, RI 02893
(401) 262-5482

South Carolina:

ModernTech Mechanical – Greenville SC
440 Roper Mountain Rd Ste 440-H1
Greenville, SC 29615
(864) 627-9922

The Print Mach. TPM – Columbia, SC
1241 Assembly St
Columbia, SC 29201
(800) 922-7594

The Print Mach. TPM – Greenville, SC
1003 Laurens Rd
Greenville, SC 29607
(800) 922-1145

Tennessee:

ModernTech Mechanical – Knoxville, TN
1626 Downtown West Blvd
Knoxville, TN 37919
(865) 690-9001

ModernTech Mechanical – Nashville, TN
1 Lakeview Pl Ste 210
Nashville, TN 37214
(615) 365-4223

Texas:

GoEngineer – Austin, TX
7703 N Lamar Blvd Ste 122
Austin, TX 78752
(877) 395-2100

GoEngineer – Carrolton, TX
2033 Chenault Dr Ste 142
Carrollton, TX 75006
(972) 395-2138

GoEngineer – Fort Worth, TX
5601 Bridge St
Fort Worth, TX 76112
(972) 395-2138

GoEngineer – Houston, TX
13105 Northwest Fwy
Houston, TX 77040
(713) 735-3295

MLC CAD Systems, Inc. – Austin, TX
6001 W William Cannon Dr Ste 101
Austin, TX 78749
(800) 364-1652

MLC CAD Systems – Dallas, TX
11498 Luna Rd
Dallas, TX 75234
(866) 365-1652

MLC CAD Systems – Houston, TX
10777 Northwest Fwy
Houston, TX 77092
(866) 464-1652

MLC CAD Systems – San Antonio, TX
Forum Building 8000 IH 10 W, Suite 600
San Antonio, TX 78230
San Antonio, TX 78230

Progression Technologies – Austin, TX
108 Wild Basin Rd Ste 160
Austin, TX 78746
(877) 967-5755

Progression Technologies – Dallas, TX
8235 Douglas Ave Ste 1000
Dallas, TX 75225
(214) 987-9000

Progression Technologies – Houston, TX
5433 Westheimer Ste 850
Houston, TX 77056
(832) 242-2000

Utah:

GoEngineer – Salt Lake City, UT
1787 Fort Union Blvd
Salt Lake City, UT 84121
(801) 359-6100

Virginia:

Prism Engineering – Lynchburg, VA
801 Main St Ste 708
Lynchburg, VA 24504
(888) 441-9696

Trimech Solutions LLC – Glen Allen, VA
4461 Cox Rd Ste 302
Glen Allen, VA 23060
(804) 257-9965

Washington:

Hawk Ridge Systems – Bothel, WA
18939 120th Ave NE
Bothell, WA 98011
(425) 489-9662

MCAD Technologies – Renton, WA
451 SW 10th St
Renton, WA 98057
(206) 674-4557

MCAD Technologies – Seattle, WA
1424 4th Ave Ste 1000
Seattle, WA 98101
(425) 214-1390

Wisconsin:

Alignex, Inc. – Eau Claire, WI
4410 Golf Ter Ste 140
Eau Claire, WI 54701
(952) 888-6801

Computer Aided Technology – Appleton, WI
5765 Grande Market Dr Ste C
Appleton, WI 54913
(888) 308-2284

Computer Aided Technology – Madison, WI
100 River Pl
Madison, WI 53716
(888) 308-2284

Fisher/Unitech – Milwaukee, WI
1126 S 70th St
Milwaukee, WI 53214
(800) 816-8314

Graphics Systems Corp. – Green Bay, WI
3019 Holmgren Way Ste 200
Green Bay, WI 54304
(800) 454-CADD

Graphics Systems Corp. – Madison, WI
2810 Crossroads Dr Ste LL2
Madison, WI 53718
(800) 454-CADD