Support
Here at SolidBox, we want our customers to have the best SOLIDWORKS and Mastercam experience ever. That’s why SolidBox Support has partnered with our hardware and software vendors to get you up and running if something goes wrong.
Every SolidBox includes the highest level of support directly from the vendor, whether it’s Dell, Logitech, 3Dconnexion, SOLIDWORKS, or Mastercam. If you have a specific problem you can’t resolve through your VAR or hardware vendor, just call us. We’ll help facilitate and expedite the warranty process in order to resolve the issue as quickly as possible.
We’ve got your back, especially if it’s urgent. Here are two ways to contact SolidBox Support directly:
WARRANTY AND HARDWARE SUPPORT INFORMATION
SolidBox works directly with Dell to make sure we provide the best warranty packages to cover our systems. Every SolidBox desktop workstation comes with Dell’s ProSupport. Outlined below, ProSupport ensures that your precious work time won’t be wasted in case something goes wrong. As a SolidBox Mobile Workstation User, you will not only have the best hardware coverage with Dell’s ProSupport, but Complete Care Accidental Damage Coverage comes standard as well. Complete Care covers all accidental damage except fire, theft, or flood.
Dell ProSupport includes:- 3 Years Next Business Day On Site Service & Parts/Labor
- Direct Support from Independent Software Vendors
- 2-minute Hold Times or Less
- North-American based Technical Support with Level-2 Technicians
- Collaborative Support with over 75 software applications, such as Microsoft Office, Adobe Acrobat, QuickBooks, Photoshop, Norton.
- Escalation Path Management
OEM HARDWARE CONTACT INFO
Dell ProSupport: 866-516-3115
THIRD-PARTY-SOFTWARE SUPPORT
Power Surfacing for SOLIDWORKS: matt@solidbox.com
KeyShot Support: support@luxion.com
Solidworks software support through your var
Texas
GoEngineer - Austin, TX
7703 N Lamar Blvd Ste 122
Austin, TX 78752
(877) 395-2100
GoEngineer - Carrolton, TX
2033 Cherault Dr Ste 142
Carrollton, TX 75006
(972) 395-2138
GoEngineer - Carrolton, TX
2033 Cherault Dr Ste 142
Carrollton, TX 75006
(972) 395-2138
GoEngineer - Fort Worth, TX
5601 Bridge St
Fort Worth, TX 76112
(972) 395-2138
MLC CAD Systems, Inc - Austin, TX
6001 W William Cannon Dr Ste 101
Austin, TX 78749
(800) 364-1652
MLC CAD Systems - Dallas, TX
11498 Luna Rd
Dallas, TX 75234
(866) 365-1652
MLC CAD Systems - Houstin, TX
10777 Northwest Fwy
Houstin, TX 77092
(866) 464-1652
MLC CAD Systems - San Antonio, TX
Forum Building 8000 IH 10 W, Suite 600
San Antonio, TX 78230
Progression Technologies - Austin, TX
108 Wild Basin Rd Ste 160
Austin, TX 78746
(877) 967-5755
Progression Technologies - Dallas, TX
8235 Douglas Ave Ste 1000
Dallas, TX 75225
(214) 987-9000
Progression Technologies - Houstin, TX
5433 Westheimer Ste 850
Houstin, TX 77056
(832) 242-2000